Last updated: October 2025
1. Who We Are
The Tech Clinic (“we”, “us”, or “our”) is a local phone repair shop based in Beccles, UK. We provide phone, tablet, and electronic repair services, as well as related retail and support services.
Our registered address: 8 Hungate, Beccles, Suffolk, NR34 9TL
Email: [email protected]
Phone: 07827948163
We act as the data controller for the personal information we collect.
2. Information We Collect
We collect and process the following types of personal data:
Contact information: your name, phone number, email address, and home address (if applicable).
Device information: make, model, serial number, IMEI, and fault details.
Payment information: card or transaction details (processed securely via our payment provider; we do not store full card details).
Communication data: messages, emails, or social media interactions with us.
We only collect what’s necessary to provide our services and meet legal or contractual obligations.
3. How We Use Your Information
We use your personal data to:
Provide and manage repair or retail services.
Contact you about your device or order.
Issue invoices, receipts, and service records.
Send service updates or follow-ups (e.g. warranty, feedback).
Comply with legal and tax obligations.
With your consent, send marketing updates or promotions.
4. Legal Basis for Processing
Under UK GDPR, our lawful bases for processing are:
Contract: to fulfil our service or purchase agreement with you.
Legal obligation: to meet tax or warranty record requirements.
Legitimate interest: to manage our business efficiently and maintain customer relationships.
Consent: for marketing or optional communications.
You can withdraw your consent for marketing at any time.
5. Data Sharing
We only share your information when necessary:
With payment processors for secure transactions.
With couriers or suppliers for device parts or returns.
With IT and marketing providers who help us operate our business (under strict data agreements).
We never sell your data to third parties.
6. Data Retention
We retain your data only as long as necessary for the purposes collected, typically:
Service and warranty records: up to 6 years (for legal purposes).
Marketing data: until you unsubscribe or request deletion.
7. Your Rights
Under UK data protection law, you have the right to:
Access your data.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent for marketing.
Data portability (transfer of your information).
To exercise these rights, contact us at [email protected].
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
8. Security
We use secure systems and limited access to protect your personal data against loss, misuse, or unauthorised access.
9. Cookies
If our website uses cookies, we will clearly notify you and provide options to manage preferences in line with the UK Privacy and Electronic Communications Regulations (PECR).
10. Updates to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be available on our website. To change and reuse text themes, go to Site Styles.
